Claim your RMA in minutes anytime!
Please feel free to use our automated RMA system for risk-free returns and warranty services,
Once you submit a request, our system will notify you every single step of warranty process instantly in real-time.
1) All first-time buyers are under 90 days risk-free returns.
- If you are not satisfied with our product during the 90 days, we will issue the full refund with a paid return UPS label.
- Otherwise, we offered 30 days full refund and paid UPS return labels for all other Port Digger products.
Repair / Replacement Policy
1) 'Cloud Port' units are under lifetime Repair / Replacement warranty as long as the subscription has not expired. And paid UPS return labels are provided.
2) 'Port Digger' units are under two years of Repair / Replacement warranty from the purchased date, but we do not pay return labels. You can use our RMA system to generate the label automatically or mail the item with other shipping carriers of your choice.
If there is a sign of dropped, physically damaged, broken parts, missing parts will void warranty. (normal wear/tear is ok)
(if you are unable to find the order number, please email at firstname.lastname@example.org)
policy updated on 7/7/2018