Please invest 5 minutes in reading this installation manual that will save you much time and money.
*If Port Digger uses DVR USB as the power source, will result in unstable and Port Digger might not be able to penetrate against
Proxy-based ISPs such as Charter, Comcast Business or Corporate VPN Networks, because it requires more energy to decode encrypted connections.
USB power source must generate constant compulsion to plan Port Digger in a consistent uptime without connection failures. Please use the USB Power adapter that comes with it. (included in the package)
Please do not use DVR USB port as the power source. Because when the DVR goes offline, you can't find where the real problem source is. Because when you restart the DVR, Port Digger will also restart along with it.
It is either DVR or Port Digger's problem. Later on, seeing the problem source professionally, Turn off / on only one device. Then you will know which device (DVR or Port Digger) was making the trouble, so you can prevent it from happening again.
- Have you verified the internet connection?
Alternatively, Have you tested the internet with the ethernet cable that you are about to use in this installation?
It is a "must" task that you need to verify the internet connection to start the Port Digger installation.
Invest a couple of minutes, or you will waste a double or triple on this simple installation.
Internet Cable goes to WAN port of Port Digger, LAN goes to the DVR. Please double check.
- Go to DVR network setup menu, enable "DHCP" (or Obtain IP Automatically).
Moreover, click on 'Apply' or 'Ok' button and then restart the DVR.
(Hikvision DVRs does not apply the IP settings instantly so, please reboot the DVR).
- You are all set, (as long as you have double checked internet connection, used WAN/LAN port correctly, and rebooted DVR after setting DHCP enabled). *Getting DHCP IP does not mean it has the internet access. that's pre-configuration that will be used once the internet is connected. so you must verify the internet connection.
- Please wait minimum 60 seconds; then you should see Solid Green LED on Port Digger, it means it is online and ready to use.
Locate your DDNS address and Local IP Address (click)
For 2018 models, it is usually 'last four digit' of the MAC address that printed on the Port Digger device then 'openport.us' (a1b2.openport.us)
*If you do not know which Android or iPhone App also to download desktop software, absolutely contact your DVR distributor for the correct app. if you are having a hard time with their support. contact us, we will google it for you.
- Please do not skip any of the steps above, those are basic but also included professional environment tests.
- Port Digger MK2 models have blinking lights while powering up, and then the flash goes off until the remote viewing is ready which re-indicates the LED in Solid Green Light.
- In some stressful network situation, it takes more than 60 seconds up to 5 minutes.
- If you are connecting Port Digger to the old routers, it risks connection lost issue frequently because one of the four ethernet ports from the router gets froze and it does not work until the reboot of the routers.
- If using long ethernet cables, Port Digger requires the separate above 2.0amp USB power source other than DVR USB port.
Port Digger requires 0.2A but sometimes spikes to little higher than 0.5A(mostly at rebooting) If USB does not supply enough power at that time, Port Digger suddenly restart itself or won't wake up from the small electrical damages until the manually recycle the energy by somebody. Do not use DVR USB as a power source.
Running 100ft cable consume about half of the USB port power in the wire. Minimum 2A USB power recommended.