Port Digger works with any devices that has remote-access features. This is one of example with the surveillance system.
Step 1: Make sure both internet and ethernet cables are working properly.
Follow steps below to verify the connection:
- Connect DVR to the customer's router. (Do not use PortDigger yet).
- Reboot the DVR then Go to DVR network
menuand check the DHCP IP address.
(in other word, obtain IP automatically then reboot the DVR).
- If you are getting, 169
.*. * .* ,0.0.0.0 or 192.0.0.* there is an issue with the network; you'll need to resolve this first. that's mostly Ethernet cable problem or defective Ethernet ports.
- Ethernet cable is absolutely not an electrical cable, do not ever twist extend or tape extend, or bend it that will reduce the packet flow or block entirely. treat it as a water hose.
- The cable tester always give you the positive beep, even only one drop of water(data packet) travels the both end, when you need way more than a bucket of water to operate Port Digger. Do not rely on cable testers.
Step 2: Connect Port Digger to DVR/NVR.
- Internet Cable goes to WAN port of Port Digger,
the LAN port of Port Digger to the DVR.
- Make sure that DVR network setup menu enabled
- Click Apply or Ok button and then restart the DVR.(important)
- You're all set!
Post Installation Setup
- Please wait a minimum of 60 seconds; then you should see Solid LED on Port Digger, it means it is online and ready to use.
For 2017- 2018 models: Use 'last four digit' of the MAC address that printed on the Port Digger device then '
For 2018- 2019 models: Use 'last four digit' of the MAC address that printed on the Port Digger device then 'anycast1.com' (example: a1b2
If you do not know which Android or iPhone App for the DVR, contact your DVR distributor, you should follow and use their app, we mostly do not know each DVR's smartphone app name.
Trouble Shooting, etc.
- Old Port Digger MK2 models have an LED light that blinks while powering up, but then the flashing stops and remain no LED,
you should wait about 30 seconds more, then it will light up again
when remote viewing is ready (signified by a Solid LED Light)
- In networks experiencing heavy traffic, automatic setup can take anywhere from 60 seconds up to 5 minutes.
- If you are using a Port Digger with an old router, you may experience connection issues. This is because one of the four ethernet ports from the router gets easily frozen (you can spot Frozen ethernet LED at their router, while other 3 ports are blinking) and does not work properly again until you restart the router.
- Port Digger typically requires 0.2A but sometimes spikes to a little higher than that at roughly 0.5A. If USB does not supply enough power, Port Digger will repeatedly restart itself automatically If you don't want this happen, please use USB wall AC charger.(if you spot USB port of DVR extended using inner cable to the main board, do not ever use that USB ports).
- If you're using long ethernet cables, Port Digger requires more power than the USB port on the DVR can supply. You have two options in this scenario:
- Connect the power cable to an outlet using our USB Adapter.
- Use our Wi-Fi Hub Switch or Port Digger 6 to set up the connection wirelessly
- Running 100ft cable consume about half of the USB port power in the wire. Minimum 2A USB power recommended.